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Returns & Exchanges
At ALT. Fragrances, we want you to be completely satisfied with your scent experience. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unused condition.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Package Your Items
Securely pack the fragrance in its original packaging to ensure it arrives back at our warehouse without damage.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing